Global to Local Connection Desk Model
The Connection Desk seeks to recruit committed university student volunteers to serve as social resource specialists, connecting clients to available resources in their community that will better their health and overall well-being. In collaborating with HealthPoint Clinic, volunteers will link referred patients and the larger South King County community members to resources.
Who does the Connection Desk serve?
The SeaTac and Tukwila area hosts a high population of immigrant and refugees, and is therefore home to a diverse range of languages, cultures and ethnicities. The Connection Desk recruits volunteers with the language skills necessary to communicate with the community’s diverse population. Since the region is home to over 80 languages, we seek a diverse range of volunteers who can fulfill the community’s language needs.
Who is the G2L Connection Desk looking for?
We are looking for undergraduate students from any health, social science and social service departments from the University of Washington and Seattle University to be a part of the team. Currently we have 14-16 volunteer positions. We are looking for individuals who can commit to being involved with the program for a year or more and can fulfill a minimum requirement of 6 hours a week in the G2L Connection Desk in SeaTac. We are also searching for volunteers who are available during the summer; extended summer hours of more than 6 hours a week may also be available.
Desired volunteer qualifications include:
○ Language Skills, particularly fluency in the following languages: Spanish, Tigrinya, Somali, Nepali, Amharic, Arabic, Russian, French
** Please note that even if you do not have a language skill you are still encouraged to apply, we still serve clients who are English speakers
○ Experience with computers, internet and other basic computer software
○ Excellent communication skills
○ Able to work in a fast-paced environment
○ Willingness to work in both a team setting and individually
○ Able to work with and in a multicultural community
Students with minimal experience in healthcare setting are encouraged to apply. The purpose of this program is to provide opportunities to students with an interest in public health, global health and other disciplines to gain field experience through working with our local immigrant and refugee population.
Volunteers will be stationed in the G2L Connection Desk, below HealthPoint clinic, located at 4040 S. 188th Street S., Suite 100, SeaTac, WA 98188. Driving arrangements are to be coordinated on your own, please note that free parking is available on site.
Volunteers will be paired with a Lead Intern. Lead Interns have been with the Connection Desk for one year and will provide supervision and training assistance to new volunteers. Many of our Lead Interns have bilingual skills and have acquired knowledge on local resources.
Monthly group reflections are mandatory for all volunteers and will be scheduled according to everyone’s academic schedule. Monthly meetings will be an opportunity for volunteers to discuss their experience and share with the group your volunteer journey. This is a time to tie in your academic learning and your volunteer experiences together. Please be aware that applying your volunteer hours for independent study credit is possible but arrangements must be made with your own department and coordinated with the Connection Desk program manager.
Volunteers are expected to attend a mandatory training which will take place at the Global to Local main office. Training programs will prepare students for client interactions and offer students a chance to become familiar with the SeaTac/Tukwila area. The training program will include role playing, guest speakers and interactive sessions but please also be aware that the volunteer experience will also be a learn-as-you-go opportunity.
The Application Process
New Volunteers: Students interested in volunteering must email their volunteer application by May 1st, 2016 to connectiondesk. After the application paperwork has been reviewed, potential candidates will be contacted for an interview. A link to the application is provided on the G2L website.
Interviews: Interviews will be conducted by Global to Local student leaders and staff, and will last approximately 30 minutes. Interviews will be scheduled during the week of May 16th-20th.
· Global to Local will notify applicants of acceptances by: Wednesday, June 1st
· All applicants offered a volunteer position must reply to the offer by: Wednesday June 8th, 2016
· Training will be held the weekend of June 25th and 26th
· All Volunteers and Lead Interns will be asked to start the week of June 27th