Crisis Clinic Volunteer Opportunity
Crisis Clinic is at the heart of the Seattle-King County safety net providing a broad array of telephone-based crisis intervention and information and referral services. For many people in emotional distress or needing community services assistance, we are their “first call for help.” Our mission and passion is caring and listening; empowering people to make positive life changes. We do this through connections between people and critical resources.
Opportunity Title: 24-Hour Crisis line Phone Worker
Opportunity Description: Crisis Clinic offers emotional support and information & referrals to the community and relies on the service of skilled volunteers and interns. Crisis Line Phone Workers are provided with 60 hours of specialized training covering a broad range of Crisis topics; Crisis and Suicide intervention, Addictive Behavior, Intimate Partner and Relationship Abuse, Greif and Loss and the Principals of Recovery among others. Phone Workers work under the direct supervision of a LMHP (Licensed Mental Health Professional) and also receive on-going support from a well-established Volunteer Services program.
Start Date: None specified, contact Volunteer Services at volunteerservices for more information.
End Date: None specified, contact Volunteer Services at volunteerservices for more information.
Time Commitment: All Crisis Line Phone Workers are asked to make a 12 month commitment to service to a minimum of a once weekly 4.5 hour shift. Additionally Phone Workers commit to (1) ‘holiday shift’ during the 12 month commitment and to signing up for (1) on-call shift per calendar month. Incoming Volunteers and Interns for the Crisis Line Phone Worker position must also be available to attend all dates of a full training session (offered 5 times per calendar year.)
TransportationRequirements: Site location is very nearby a large public transit center.
Duties & Responsibilities:
Working under the supervision of a LMHP (Licensed Mental Health Professional) a Crisis Line Phone Worker is responsible for:
· Emotional Support: using active listening skills and tools to build a connection with the caller, offering direct feedback through these skills and tools to the client that they are heard and understood no matter what their feelings, experience or situation.
· Crisis intervention; helping callers identify and clarify issues and feelings, gather information and empowering the caller in assisting in identifying resources and developing action plans.
· Psychiatric Emergency Services: assess and refer emergent situations to appropriate crisis intervention services.
Desired Skills: Demonstration of a compassionate, non-judgmental attitude and the ability to put aside personal opinions and biases while serving as a Phone Worker, strong commitment to client confidentiality, punctuality, clear communication and the willingness to work as a part of a team.
Available Learning Opportunities: 60 hours of specialized training on a wide range of Crisis topics is required for Crisis Phone Workers prior to active service as a Crisis Phone Worker. Once an active Phone Worker, on-going ‘on the job’ training takes place while a part of the Crisis Phone Room Team through the direct supervision of a LMHP(Licensed Mental Health Professional.) Additionally a robust ‘continuing education’ program is offered by Volunteer Services covering additional Mental Health and Social services topics relevant to Crisis Services work on a frequent basis.
Name & Title of Supervisor: Letha Myers, Volunteer Services Manager, lmyers